Job Description:

If you are a motivated and persuasive individual and you are interested in a rewarding new career using your customer service skills and interacting with patients, come join the LMC team! We are looking for a Front Desk/Security Representative for our Medication-Assisted Treatment Clinic to interface with patients and potential customers via inbound phone calls for the purpose of providing a great customer service experience, providing information and setting intake appointments into one our treatment facility.

Job Responsibilities:

You will manage calls and interactions that consists of both prospective and existing patients and referral sources in the community.

• Build rapport with patients by greeting them in a courteous, friendly, and professional manner.
• Ensure that customers understand program information over phone and as walk-ins.  Able to provide additional information to patients as needed.
• Direct patient traffic to ensure patients that have received services and treatment aren’t loitering at facility after receiving services.
• Listen attentively to patients needs and concerns; demonstrate empathy.
• Prepare complete and accurate work and any report asked to complete by supervisors.
• Complete referral call and walk-in logs timely and accurately
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of patient requests.
• Effectively transfer misdirected patient or referral requests to an appropriate party.
• Respond or provide follow-up to patient/referral questions via electronic submission form.
• Contribute ideas on ways to resolve problems to better serve the patients and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.

Experience Required:

• Demonstrated experience utilizing Excel and other MS Office products.
• Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships.
• Healthcare experience a plus.
• Customer Service experience a plus.

Skill and Ability:

• Strong organizational skills with a keen ability to prioritize and multi-task.
• Ability to adhere to and meet deadlines.
• Experience in handling sensitive, confidential information.
• Excellent communicator (oral and written) including the desire to ask questions and learn from co-workers.
• Strong administrative and data management skills.
• Ability to raise issues proactively and in a timely manner.
• Excellent customer service skills.
• Strong administrative and data management skills.